Discounts & Pricing

Set up volume discounts, tiered pricing, promotions, and customer group pricing. Build your rules in WISEPIM, then sync them to your stores.

Reward bulk buyers, run timed promotions, and give B2B customers their own prices. You build every pricing rule in WISEPIM, then sync it to your connected stores. No more editing prices by hand on each platform.

Start in the Discounts section. Create your customer groups and discount rules there. Then apply them to products or categories from the product detail page.

Discounts and Pricing & Margins rules are two different tools. Discounts change what a product costs your customers: they work on your stored prices and special prices, and they sync to your stores. Pricing & Margins rules never touch your stored prices. They add a markup or margin at the moment a product is exported, per channel. Use discounts for promotions and B2B pricing, and Pricing & Margins for channel fees and margin protection.

What the overview shows

The Discounts overview gives you a quick read on your pricing setup:

Metric	What it means
Total Discounts	How many discount rules you have created
Active Now	Discounts that are live right now
Customer Groups	How many customer segments you have defined
Scheduled	Discounts set to start on a future date

From here, jump to Customer Groups, Volume Discounts, or Scheduled Promotions. Or use a quick action to start a new discount right away.

The overview is split into three tabs: Overview (the feature cards and quick actions), Platforms (which stores discounts sync to), and Help (a short setup guide). You will also see an Analytics card marked coming soon, so you know that view is on the way.

Create a customer group

Customer groups let you show different prices to different buyers. Use them for B2B clients, wholesale buyers, VIP members, or retail shoppers.

1. Open Customer Groups

   Go to Discounts > Customer Groups in the sidebar.

2. Click Create

   Open the form for a new group.

3. Add the details

   Enter a name (for example, “Wholesale”), a unique code (for example, wholesale), and an optional description.

4. Set the options

   Choose whether the group requires approval before customers can join. Choose whether it is the default group for new customers.

5. Map to platforms (optional)

   If you have connected stores, link this group to the matching customer group on each one. Pricing then syncs automatically.

6. Save

   Click Save. The group appears in your list right away.

Manage your groups

The Customer Groups page tracks key stats at a glance:

• Total Groups: how many groups you have
• Active Groups: groups that are currently on
• Require Approval: groups where customers must be approved before they get group pricing
• Platform Mapped: groups linked to a connected store

You can edit, delete, or set as default any group from the list. The default group covers customers who do not belong to a specific group.

Map each group to your stores so price updates sync on their own. This saves you from updating prices by hand on every platform.

Choose a discount type

Volume discounts reward customers for buying more. There are six types. Pick the one that fits your goal:

Flat Discount

A simple percentage or fixed amount off, no matter the quantity. Good for sales and promotions.

Bulk Discount

Take a percentage or fixed amount off, based on quantity. For example: 10% off for 10–24 units, 15% off for 25–49, 20% off for 50+.

Tier Pricing

Set a fixed unit price at each quantity level. For example: $9.99 each for 1–9 units,$8.99 each for 10–24, $7.99 each for 25+.

Buy X Get Y

Give free products when customers buy in multiples. For example: buy 2, get 1 free.

Progressive Discount

The discount grows as the quantity grows. For example: 5% off at 10+, 10% off at 25+, 15% off at 50+.

Quantity Break

Apply different discount rates to different quantity ranges within the same order.

Create a volume discount

You can start from a template or build a discount from scratch. Templates are faster, so start there.

Start from a template

1. Open Create Discount

   Go to Discounts > Create Discount. You will see a set of templates.

2. Pick a template

   Choose the one that fits your goal:

   • Simple Flat Discount: a fixed percentage off, for sales
   • Flash Sale with Coupon: a timed discount that needs a coupon code
   • Buy X Get Y Free: free products based on quantity
   • Bulk Volume Pricing: tiered discounts for wholesale
   • Tier Pricing: fixed unit prices at quantity breaks
   • Custom: a blank form to build your own
3. Adjust the settings

   The template fills in common settings and example tiers. Change the name, tiers, scope, and targeting to fit your needs.

4. Save

   Click Save. The discount joins your volume discounts list.

Discount settings

When you create or edit a discount, you can set the following:

Setting	What it does
Name	A clear name for your own reference
Discount Type	Tier price, bulk discount, buy-x-get-y, flat discount, and more
Scope	Apply to specific products, a whole category, or everything
Apply To	All customers, specific groups, logged-in users, or specific customers
Calculation Method	Replace the price, take the discount off the current price, or compound (apply together with other discounts so they stack)
Priority	When discounts overlap, the higher priority one wins
Start / End Date	Turn the discount on and off automatically
Coupon Code	Require a coupon code before the discount applies
Combine with Others	Whether this discount can stack with other active ones

Manage your discounts

The Volume Discounts page lists every discount rule, with tools to filter and act on them.

Find a discount fast

Use the filter tabs to narrow the list:

• All: every discount you have created
• Active: discounts that are live now
• Scheduled: discounts set to start later
• Inactive: discounts that are turned off

You can also filter by scope (product, category, or global) with the scope dropdown.

Act on a discount

For each discount, you can:

• Edit: change the name, tiers, targeting, or schedule
• Activate / Deactivate: turn it on or off without deleting it
• Duplicate: copy it as a starting point for a new one
• Delete: remove it for good

Deactivating a discount stops it from applying to orders but keeps the setup, so you can switch it back on later. Deleting removes it for good.

Set up pricing tiers

Tiers are the heart of a volume discount. Each tier sets a quantity range and the price or discount for that range.

Example: bulk percentage discount

Quantity range	Discount
10–24 units	10% off
25–49 units	15% off
50+ units	20% off

Example: fixed tier pricing

Quantity range	Unit price
1–9 units	$9.99
10–24 units	$8.99
25+ units	$7.99

Discount methods per tier

Each tier can use its own method:

• Percentage Off: a percentage off the original price
• Fixed Discount: a fixed amount off the original price
• Fixed Price: a set unit price that replaces the original
• Price Per Unit: a set price per unit, no matter the original

Add a short description to each tier (for example, “10% off for 10–24 units”). Your team can then read the pricing structure at a glance.

Schedule a promotion

Set a start and end date, and the discount turns itself on and off. No manual steps on the day.

Flash sales

Run a timed promotion that starts and ends on its own.

Seasonal promotions

Set up holiday or seasonal discounts weeks ahead and let them run.

Product launches

Offer intro pricing for a limited time when you launch a product.

Clearance events

Schedule end-of-season pricing to start and end on set dates.

Scheduled discounts show up in the Scheduled tab on the Volume Discounts page, so you always know what is coming.

Sync discounts to your stores

Volume discounts and customer group pricing sync to your connected stores on their own. Create or update a discount in WISEPIM, and the price change goes to your platforms.

Platform	Status
Lightspeed	Supported
Magento 2	Coming soon
Shopify	Coming soon
WooCommerce	Coming soon
CCV Shop	Coming soon

Each discount can have platform-specific settings. These control how it appears on each connected store and keep it compatible.

Plan limits

Your plan sets how many volume discounts and customer groups you can create:

Plan	Volume Discounts	Customer Groups
Free	Up to 5	Up to 3
Pro	Unlimited	Unlimited
Enterprise	Unlimited	Unlimited

Reached your limit? Upgrade in Settings > Billing.

Best practices

Set clear priorities

When two discounts could hit the same product, set the priority so you know which one wins.

Test with a small scope

Apply a new discount to one product or category first. Check the price is right before you widen the scope.

Use groups for B2B

Put wholesale and B2B buyers in their own groups. Assign volume discounts to those groups so retail customers never see wholesale prices.

Schedule ahead

Set start and end dates on seasonal and promo discounts in advance. You will never forget to switch one on or off.

Troubleshooting

The discount is not applying

• Check that the discount is active, not just scheduled for a future date.
• Confirm the scope matches the product or category you expect.
• Make sure Apply To includes the right customer group, or “all customers.”
• If a coupon code is required, check the customer is entering it correctly.

The wrong price is showing

• Look for overlapping discounts on the same scope. The one with the highest priority wins.
• If Combine with Others is on, discounts may be stacking. Turn it off if they should not combine.
• Check the calculation method is right (replace price, discount on price, or compound).

Customer group pricing is not syncing

• Make sure the group has a platform mapping for the target store.
• Confirm the integration is connected and active in Settings > Integrations.
• Check the sync status in the customer group details for any error messages.

Related

Editing products

Set base prices and product details before you layer discounts on top.

Bulk editing

Update prices and fields across many products at once.

Integrations

Connect the stores your discounts and pricing sync to.

Billing & plans

See your plan limits and upgrade for more discounts and groups.