Billing Settings

See your plan, credits, and renewal date at a glance. Change plan, buy extra credits, update your payment method, and download invoices.

Billing settings is where you manage everything you pay for. Check your plan and renewal date, see how many AI credits you have left, buy more when you need them, and download your invoices.

What this page enables: you always know what you are on, what you have left, and what you were charged, without asking anyone.

Checkout runs through Mollie. You can pay with iDEAL, major credit cards, or SEPA direct debit. WISEPIM never stores your full payment details. Mollie keeps your payment method on file for future purchases and subscriptions.

See your subscription at a glance

A summary card at the top of the page shows the essentials:

Field	What it tells you
Current plan	Your active plan name
Billing period	Whether you pay monthly or annually
Subscription status	Your current status (see the table below)
Next billing date	When your next payment or renewal is due

What each status means

Status	Meaning
Active	Your subscription is running and renews automatically
Trialing	You are on a free trial
Cancelling	Your subscription ends when the current period closes
Canceled	Your subscription has ended
Past due	A payment failed and needs your attention
Paused	Your subscription is paused for now

If your status shows Past due, update your payment method right away. Otherwise you may lose access to premium features.

Track your AI credits

Every AI action in WISEPIM spends credits. Your plan includes a monthly credit allowance, and the billing page shows how much of it you have used.

You can also see your balance without leaving the page you are on. The header shows N remaining, with a Get more credits link next to it.

Want to know who spent what? Usage Settings breaks credits down per project, team member, and action.

Not sure what your balance is worth? Open What can I do with credits? on the billing page. It groups the work you can do into Content, Translations, and Research and media, and shows what each action costs.

What each action costs

Action	Credits
Enrichment (description, short description, titles, SEO title and meta, attributes, image alt text, categorization)	1 per product, per field
Bulk Enrich with Combine into fewer calls on	1 per product for a single field, 2 per product for more than one
Fast translation	1 per product, per language
Pro translation	5 per product, per language
Web research	5 per product
EAN enrichment	3 per product
AI image, 1K	15 per image
AI image, 2K	25 per image
AI image, 4K	35 per image
AI video	500 per video

Failed translations are refunded automatically, per product and per language, at the rate you were charged.

If you run out of credits during a task, the task stops with “You ran out of credits during this task.” Products that could not be paid for are recorded as failed. Top up, then run those products again.

Resuming a task in the Process Tracker finishes only the part that was never processed, and costs no extra credits. Restarting runs the whole selection again and is charged as a new run.

Buy extra credits

Ran low before your renewal? Buy a credit pack. This is a one-time top-up, not a change to your plan.

1. Open Buy extra credits

   The section sits on the billing page, under your plan.

2. Pick a pack size

   Each pack shows its price per 1,000 credits, so you can compare sizes at a glance.

3. Click Buy

   Checkout opens at Mollie. Pay with iDEAL, card, or SEPA direct debit.

Bigger packs and higher plans get a better rate per 1,000 credits. Unused pack credits roll over, so nothing you buy expires at your next renewal.

Prices exclude VAT, and credits are added once the payment completes. Your payment method is securely saved by the payment provider Mollie, so a later pack is paid with the saved method and your balance updates within a minute. Reopening an old payment link never charges you twice: WISEPIM shows “That payment was already processed earlier, so no new charge was made and your credits were added at the time.”

Manage your subscription

Three actions cover everything you need.

Change plan

Click Change plan to compare plans side by side and pick the one you need. Each plan lists its product limit, its monthly credits, and the features it unlocks.

Upgrade in the middle of a billing cycle and you pay only the difference for the days you have left. Your renewal date stays the same.

Annual billing costs less per month than paying month to month.

Update payment method

Click Update payment method to change the card or bank account you pay with. Do this as soon as a card expires, so a renewal never fails.

Cancel subscription

Click Cancel subscription. A confirmation window (“Cancel your plan?”) lists what you lose, so nothing comes as a surprise.

Cancelling does not cut you off straight away. You keep full access until the end of the period you already paid for. After that date your subscription ends.

Invoices

Every payment gets an invoice, and they all live on this page.

• Filter the list with All, Open, or Paid.
• Each row shows the invoice number, date, status, and amount.
• Click Download PDF to save a copy for your bookkeeping.

Invoice statuses

Status	Meaning
Open	Issued and waiting for payment
Paid	Payment received
Uncollectible	Written off after payment could not be collected
Void	Cancelled, so nothing is owed
Refunded	Paid and then refunded to you

Related

Account settings

Update the name and email tied to your subscription.

Security settings

Protect the account that owns your billing with a strong password and 2FA.

Enriching products

See what each enrichment type does before you spend credits on it.

Process Tracker

Watch running tasks, and resume the ones that stopped without paying twice.